How to Order

I prefer the personal touch of talking or emailing with my customers rather than point and click ordering. The maker and the user are connected by the piece and I want to be sure you are getting pieces that you will love and use.
 

Visit my Shop: Visit our historic home, shop and studio in Western Pennsylvania.  I keep a selection of items in stock for pick up and orders are always welcome. The Pottery Shop is open anytime I am working; most days from 12-6, other times by contact. Contact me first if you want to be sure I'm here, need directions or want to arrange a specific time. Please note that the shop is accessible only by stairs.

Contact me by Phone or e-mail: This is a one woman operation so I won’t always be able to pick up the phone when you call. If I don’t answer, please leave a message and I will get back to you as soon as possible.

Send your Order by Mail: Click on the "Order Form" link on this page and print on your home printer. You may pick up your order from my shop of contact me for a shipping quote and/or payment by credit card. I will wait for payment of your order before starting customized work or shipping in stock items.

Delivery Time: While some items may be in stock and ready to ship, it is likely that your pieces will be made to order so shipping times will vary. Once all the items are made, I will usually ship within a week. Generally items that are made to order take 6-8 weeks in production, though seasonal fluctuations can add many more weeks. Please let me know if you are working with a particular date and I will do my best to accommodate your request.

Variations in Handcrafted work: Because every piece is individually hand thrown and decorated,  variations in size, shape, color and decoration should be expected.

Gift Enclosures: If I am shipping your order to someone as a gift, I can include a personalized card with your name, or you can send me a card to include in the box.

Satisfaction Guaranteed: I want you to be happy with your pottery. If you are not satisfied, let me know and you can return the unused items within 30 days for a refund or replacement (your choice.)

Your Privacy: I never give, trade, or sell any information from my customer list to anyone.

Shipping

Please contact me for a shipping quote.

To be kind to the environment, I re-use boxes and packing material whenever practical.

Shipments are insured.  If a piece is damaged in shipment, please save the complete package and let me know as soon as possible.

Hours: The Pottery Shop is open anytime I am working; most days from 12-6, other times by contact.
Call first if you want to be sure I'm here, need directions or want to arrange a specific time. 

1650 Stony Rd. (Limestone Twp.) New Bethlehem, PA  16242
814-764-5626   marie@PineSpringsPottery.com

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